About the client
The company is a global beer, soft drink, soft drink and food company with a presence in more than a hundred countries and regions worldwide.

The main role
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Detailed tasks and responsibilities
• Provide first/second level contact and problem resolution for customer issues.
• Windows 7-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Installation and configuration – Desktop / laptop/ Printer/ Server/ Networks etc.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Windows 11 and Microsoft Office 2010, Microsoft Office 365 and any other authorized desktop application.
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory.

Requirements
• Excellent communication relationship-building and internal customer service skills.
• Strong communication skills (English and Local language)
• Minimum 2 years of related field experience in End User support including VIP support

What we offer
‍ • Home office opportunity (as many as you would like to)
• Flexible working hours
• Diverse international projects
• Work in a small team with enthusiastic, motivated, experienced colleagues and cutting edge technologies
• Great company environment that is serious about having fun in almost everything and human-focused